Compliance

Strict adherence to all compliance policies and procedures are a must in your business. They are for us too. Around the world, our people are committed to adhering to the GAC Group’s high standards of corporate compliance to deliver the best possible service to you without compromising a thing.

• Code of Ethics In everything we do, we are guided by the GAC Code of Ethics. It’s more than just corporate window dressing. It is a guide for action, not just words. A true code of practice.It covers how GAC people conduct themselves when dealing with each other, customers, suppliers and authorities. It emphasises respect for the law and respect for people. Our determination is to treat customers, suppliers and colleagues honestly, fairly and with dignity.

Quality, Health, Safety, Security & Environment (QHSSE)

Quality has been at the heart of our working culture since GAC first started up in 1956. Through the effective application of our Quality Management System (QMS), GAC is dedicated in providing the highest levels of quality, safety and compliance in our services to ensure customer satisfaction. GAC’s strong Health, Safety, Security and Environment (HSSE) policy is based on the belief that good HSSE management is essential for the well-being of our employees, families, customers, visitors and all other stakeholders in the Group’s services.

HSSE

We apply the same stringent HSSE approach and processes throughout the GAC Group, reflecting our commitment to an effective HSSE Management System to prevent/reduce incidents and the impact of any that do occur.

GAC Group HSSE Management System was developed to set Group minimum HSSE standards to be complied with, within different areas appropriate to GAC business activities.

It applies the principles of ILO (International Labour Organization) health and safety standard, ISO 45001 – Occupational health and safety management systems, and ISO 14001 Environmental management systems. Its purpose is to:

• Provide HSSE policy guidelines on activities relating to GAC services
• Present to customers specific HSSE controls implemented within GAC.
• Provide assurance that our services meet both statutory and client’s HSSE requirements.
• Aim at continuous improvement of GAC’s HSSE performance.

By implementing HSSE policies and procedures across the organisation, we aim to provide Healthy, Safe, Secured and Environmentally sustainable workplaces in GAC, and focus on safety performance in all our operations.

• GAC HSSE Policy and Objectives GAC Group applies best HSSE practices in line with GAC HSSE Policy. Our goals are simple – no harm to people, no accidents, no security breaches, and no damage to the environment. Every employee at GAC is committed to getting HSSE right, the first time, every time – wherever you go.Every GAC company establishes its own HSSE Targets derived from Group HSSE Objectives. Using a combination of proactive and reactive monitoring techniques, progress towards those objectives are measured and areas for improvement identified.

Quality

GAC is a global service organisation dedicated to consistently providing efficient and competitively priced Shipping, Logistics and Marine services at the highest levels of quality, safety and compliance through world-class leadership, continual improvement, employee development, recognition and social responsibility.

Through the effective application of the Quality Management System, GAC aims to achieve high degree of customer value and satisfaction in the services it delivers.

The GAC Group has developed a quality management system (QMS), which uses ISO 9001:2015 as a framework that allows companies within the Group to document and improve their practices to better satisfy the needs and expectations of our customers, stakeholders and interested parties.

• Customer Focus GAC adopts a customer-first approach which ensures that customer needs and expectations are determined, converted into requirements and met.We continually look for ways to interact directly with our customers to ensure that we focus on their specific needs and expectations.
• Non-conformity & Corrective Action

Online System

Supplier Vetting System

The GAC Supplier Vetting System (GAC SVS) is an online system developed to support GAC companies implementing an effective supplier vetting system and incorporating such a system into their supplier management process.

GACqhsse System

GACqhsse is a web-based application that provides a single integrated database to manage QHSSE Management System sub-processes across the GAC Group.

This platform is designed for used across the entire Group, providing an effective tool for the following critical processes:

• Management of QHSSE Issues
• Management of QHSSE Audits & Inspections process

It enables companies to easily manage and control tasks, duties and records, and gives the Group QHSSE Department visibility of companies’ HSSE and operational performance.